With the Salesforce mania of Dreamforce behind us, we are now looking forward to what the next year of Salesforce will bring us. The latest earnings report was released this week and tells us a bit about what we can expect from the tech giant this year. Continue reading “5 Key Takeaways from Salesforce’s Q3 2018 Earnings Report”
Author: Sarah Kelleher
The Differences Between Account Engagement (Pardot) and Salesforce Campaigns
One topic that repeatedly causes confusion and frustration when using Account Engagement (Pardot) with Salesforce is the topic of Campaigns. In this post, I’ll attempt to untangle the differences between the two and explain what each one is useful for. Continue reading “The Differences Between Account Engagement (Pardot) and Salesforce Campaigns”
Pardot and Salesforce Campaign Alignment: The Release We’ve All Been Waiting For
Over the past year or so, we’ve been teased with murmurings and screenshots of a very exciting Pardot release. I’ve been waiting for this with baited breath and cannot wait to see it in action.
Continue reading “Pardot and Salesforce Campaign Alignment: The Release We’ve All Been Waiting For”
Why John Lewis’ Gender-Neutral Clothes Should Make B2B Marketers Think
For a long time now, clothing retailers have suffered the odd social media backlash for particularly poorly thought-out clothing designs. This is often directed at children’s clothes which have a history of ‘pretty princess’ vs. ‘aspirational superhero’ type messaging for girls and boys respectively. Continue reading “Why John Lewis’ Gender-Neutral Clothes Should Make B2B Marketers Think”
B2B Marketing on a Budget: How to Succeed as a Small Business
B2B marketing is expensive, right? Well, not always. There are ways to use the tools and resources around you to create some exceptional marketing campaigns without breaking the bank.
Continue reading “B2B Marketing on a Budget: How to Succeed as a Small Business”
Automation Rules Now Have Repeat Rule Functionality
Pardot have just released a really great feature which takes the humble Automation Rule and gives it superpowers. In my opinion anyway.
Continue reading “Automation Rules Now Have Repeat Rule Functionality”
The Importance of Switching Off
The week before last, I had an internal debate with myself about switching off, in more ways than one. With a much-needed week’s holiday to Crete, I was really looking forward to totally taking a breaking, switching off my mind and, more literally, switching off my work mobile. However, a couple of my projects were reaching key milestones and a small part of me wanted to be able to check in every now and again to make sure everything was ticking along.
It’s a common issue for a lot of cloud-based workers these days. Just a quick Google search of ‘switching off from work on holiday’ will show you that. With such easy and instant access to connect with your emails and systems from anywhere in the world, especially with the recent changes to roaming charges in Europe, it becomes very tempting to check in.
Annual leave and, more generally, work-life balance is so important in this busy, connected age we live in. If we don’t give ourselves the proper time to unwind, relax and reset, the impact on mental and physical health can be serious. We all deserve a little time to ourselves and to enjoy the world around us.
So, as we head into holiday season, here’s my gentle reminder to switch off… properly.
Using Salesforce Campaigns to track Marketing ROI
When discussing attribution of marketing ROI, I am asked regularly “Surely other companies must have this same problem?”. And my answer is always yes. They do. Attribution is very difficult and there’s no secret sauce that will magically tell you what made a customer buy something. However, that’s no reason to despair. By using the native connection between Pardot and Salesforce Campaigns, you can generate some excellent insights that will show the success of your campaigns and help you determine where to spend your precious marketing dollars. There are a number of attribution models and the appropriate one for your company will depend on the types of campaigns you run and your sales process. Some good places to start are:
- First Touch
- Tipping Point
- Campaign Influence (or Multi-Touch)
The most important consideration is how to weight your ROI based on the kinds of campaigns you are tracking. A large sponsored event may generate a number of new leads, but they may only become customers weeks or months down the line after interacting with several other campaigns in the meantime. It might not seem appropriate to attribute all the revenue to that initial event, but at the same time you need to make a decision whether to sponsor it again next year. This article from Ricky Wheeler provides great examples for how his company, Ebsta, track their Campaign Attribution, which will hopefully inspire you in your quest for Marketing ROI reports.
The truth is Campaign Attribution is hard. There are many different models, including more advanced ‘Multi-Touch Attribution’ which weights every marketing touch on the way to a sale — or more basic models like Last Touch or First Touch which are significantly easier to implement and manage. There is no one-size-fits-all for campaign attribution models and the route you take, will be governed by the type of business and campaigns you run.
Building Your Brand From the Inside Out
Lately, I’ve been lucky enough to spend a lot of time at Salesforce Tower in London and it’s really got me thinking about the importance of internal marketing and employee engagement. If anyone knows how to do this, it’s Salesforce. Continue reading “Building Your Brand From the Inside Out”
“Un-Busy” Yourself: Why Quiet Time Is So Important
“Busy” is pretty much a constant state of operation for almost everyone I know. Being busy is almost a status symbol these days, a display of importance and success. But is it healthy? Do we take enough time to be unbusy?
Continue reading ““Un-Busy” Yourself: Why Quiet Time Is So Important”
When to Ask for Marketing Automation Help
Marketing Automation is a big investment for most companies and it’s critical to show a good return and improvements to your marketing strategy and performance. In this case, partnering with a consultancy or agency to help you with this may just seem like an additional cost. So, when should you ask you Marketing Automation help? Continue reading “When to Ask for Marketing Automation Help”
How Strategically Aligned is your Organisation?
As Nebula grows, we have an incredible opportunity to become successful leaders in our sector. But how do companies become successful? What is that secret sauce that drives a small startup to become an international powerhouse? Continue reading “How Strategically Aligned is your Organisation?”