by Hannah Shimali 
The time has come, the Pardot Classic App will no longer be accessible soon. But when will this happen, what does it mean and what should you do?
What is the Pardot Classic App?
Pardot Classic is an app inside of Salesforce where the pi.pardot.com user interface is displayed within an iframe. This was the only way users were able to access Pardot inside of Salesforce up until 2019 – when the Pardot Lightning App was released.
One of the announcements from Salesforce’s Winter ‘22 release was that the Classic App would be retiring in both Salesforce Classic and Salesforce Lightning. Why is this happening? Well, as well as mitigating against any future security vulnerabilities and ensuring Pardot customers’ data remains secure, the Classic App is based on an old UI and doesn’t include the latest tools for automation, and some great integration features with Salesforce.
What does it mean for the users?
You can still use it up until 17th October 2022. However, some users may have seen this change happen sooner. On October 11, 2021, new Pardot customers and current Pardot customers – who did not access the Pardot Classic App between July – September 2021 – will lose their access.
Alternatively, you can still navigate to the legacy Pardot application via ‘pi.pardot.com’ and log in using your Salesforce credentials. That won’t be affected by this change.
However, we recommend that all users take full advantage of using the Pardot Lightning App. It was created to replace the Classic App eventually, by allowing Sales and Marketing teams to operate side by side on a single platform. Not only are you missing out on exclusive Pardot Lightning features, but it’s also the latest UI which won’t be going anywhere for the foreseeable future. So why not get used to it now?
Zoe Fisher
Principal Marketing Automation Consultant
Looking for help with Account Engagement?
What features are available in Pardot Lightning App?
Do you still need convincing to upgrade to the Pardot Lightning App? Here are just some of the exclusive features that are only available in the Lightning App:
- Salesforce Campaigns: The difference between Pardot Campaigns and Salesforce Campaigns
- Pardot Business Units: Blog series: Migrating to Pardot Business Units
- Engagement History Dashboard: Report on Pardot Marketing Assets in Salesforce with Engagement History
- Pardot Einstein: Empower Pardot with Pardot Einstein
You can read more about what you can gain in this blog.
Already using Pardot Lightning App?
If you’re already using the Pardot Lightning App, you have nothing to worry about and can continue as you are. Just make sure you have removed the Pardot Classic App from the App Launcher to ensure your users are accessing the Pardot Lightning App only.
Salesforce has provided a detailed implementation guide, that will help with the transition, following the Classic App retirement.
Need support in making the switch to the Lightning App? Get in touch, and one of our Consultants will be happy to help.