Customer Success Story
Account Engagement – Friend not Foe
Harlequin Floors is a leading manufacturer of permanent and portable flooring solutions for the arts and entertainment industry. Their expertise is demonstrated through high-profile projects, such as producing the performance floors for leading entertainment shows and collaborating with world-renowned venues such as the Royal Opera House, New York City Ballet, and the Paris Opera Ballet.
Industry
Manufacturing
Users
~107
Salesforce Products
Sales Cloud
Service Cloud
Account Engagement
“
Nebula have been great to work with. Prior to working with them we had no idea how to use the system (it was a brand new tool to us) and Nebula got us up and running with it, helping us to use the features to enhance the business needs.
The Challenge
- After implementing Account Engagement, Harlequin Floors were left with a knowledge gap in marketing automation and lacked the confidence to use the tool effectively.
- There was no clear ownership of the platform within the team, making it challenging to drive adoption and maximise its value.
The Solution
- Nebula conducted a technical audit of their Account Engagement setup to assess existing configuration.
- Delivered introductory training sessions to build confidence and understanding of how to use the tool effectively.
The Impact
- Initially, Harlequin Floors were considering cancelling their Account Engagement subscription due to past frustrations, but after seeing the value it could deliver, they decided to continue.
- The customer gained confidence in using the platform and began making meaningful use of their investment.
- They now have a dedicated user who has taken ownership of the platform, driving better adoption and results.
Migrating to the Next Generation of Quoting
Empowering Service Teams with Agentforce
Empowering Self-Service Data Importation
Transforming Estimates for a Global Manufacturer
Simplifying Revenue Tracking with Salesforce CPQ
Targeted Sales Enablement for Users
Laying the Right Foundations
From Spreadsheets to Salesforce: A Smarter Way to Sell
Creating a seamless membership experience
The Space Aldgate,
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
