Customer Success Story
Transforming Estimates for a Global Manufacturer
Inefficient manual processes and poor visibility hindered SAS International's quoting. Nebula replaced spreadsheets with Salesforce CPQ and a custom ERP export. The brilliant outcome? Quote times fell by 90%, boosting weekly output by 40%.
Industry
Manufacturing
Users
194
Salesforce Products
- Revenue Cloud
- Sales Cloud
SAS International & Nebula
SAS International is a leading British manufacturer of quality metal ceilings and bespoke architectural metalwork. Installed in large-scale projects such as the Elizabeth Line, Heathrow Airport, Bloomberg, and Westfield Stratford.
The Challenge
- Quotes were taking too long to issue, resulting in limited capacity and inefficiency.
- Users were required to configure prices and enter values in multiple places, leading to inaccuracies.
- With limited visibility of quotes, forecasting was inaccurate, leading to downstream inefficiency.
The Solution
- Implementation of CPQ for all global estimating teams to replace offline pricing calculator spreadsheets.
- Custom Quote export to simplify ERP imports and reduce the need for double entry.
- Development of a custom configurator interface to accommodate complex pricing bundles and improve user experience.
The Impact
- 22% efficiency gain for the estimating team in the first 4 months; expected to grow to 50% in the next 12 months.
- Time to produce a simple quote has reduced by 90% from 20 minutes to 2 minutes, so the team can focus on more complex, high-value quotes.
- Average weekly quote output has increased by 40% despite reduced headcount.
Not only was the project within budget, it completed ahead of schedule and initial adoption has been positive. Within a week of going live, quotes were being issued more accurately and at the same level of efficiency as prior to the launch. This is testament to the Nebula & SAS International teams’ collaboration and preparation.
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The Space Aldgate,
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
