Customer Success Story
Empowering Service Teams with Agentforce
Scattered information slowed Sonardyne's case resolutions and onboarding. Nebula's Agentforce Service Agent unified knowledge retrieval, delivering streamlined onboarding, faster resolutions, and a productive team with instant data access.
Industry
Manufacturing
Users
110
Salesforce Products
- Agentforce
- Service Cloud
Sonardyne & Nebula
Sonardyne is a UK-based global leader in marine technology, specialising in the design, engineering, and manufacture of innovative solutions for the offshore energy, maritime defence, and ocean science sectors. With decades of expertise, Sonardyne’s technologies are trusted worldwide to deliver precise underwater positioning, navigation, and communication.
The Challenge
- Information was not easily accessible to the service team, creating particular challenges for new joiners who required extensive onboarding.
- As a result, agents spent significant time searching for the information needed to close cases, increasing overall resolution times.
The Solution
- An Agentforce Service Agent was implemented to enable the service team to quickly and easily retrieve information from multiple sources through a single interface.
- The agent was made available to all team members, including new starters, ensuring consistent access to the knowledge they need, when they need it.
The Impact
- Streamlined onboarding for new team members through immediate access to the knowledge base, allowing them to become productive faster.
- Shortened case resolution times by enabling quicker access to the relevant information needed to resolve and close cases.
Nebula have been great at supporting us through our Salesforce journey. The rapidly evolving technology and processes within Salesforce can be difficult to navigate, but Nebula have kept us informed and on track to achieve our goals’
Ready to succeed like Sonardyne
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The Space Aldgate,
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
