Customer Success Story
Empowering Self-Service Data Importation
Medmix is a global leader in high-precision delivery devices, with leading positions in healthcare, consumer and industrial end-markets. The company is committed to providing innovative solutions to help millions of people live healthier and more confident lives.
Industry
Manufacturing
Users
~150
Salesforce Products
Sales Cloud
Service Cloud
Account Engagement
Experience Cloud
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“It always seems impossible until it’s done.” (quoting Nelson Mandela)
The Challenge
- Customer management process begins with the creation of accounts in Salesforce, which later become actual customers in SAP, enriched with additional data such as customer number, customer service details, and more.
- Due to the lack of an interface between the two systems, Sales representatives often had to update both platforms manually. This manual effort led to inconsistencies between the systems.
The Solution
- Nebula implemented a new SAP import process using Salesforce email service. Both sandbox and production environment are supported.
- Salesforce email service allows Medmix to self-service the import process by sending an email.
- Import process outcomes are reportable which significantly improves the ability to spot and resolve issues before any business impact.
The Impact
- Import effort reduction from approximately 20 hours per month in developer time to less than 15 minutes of business user self-service.
- Empowers Medmix to control the frequency of SAP import based on business needs.
- Working with better data quality in Salesforce enables Medmix to improve outcomes across sales, marketing, and service functions.
Migrating to the Next Generation of Quoting
Empowering Service Teams with Agentforce
Transforming Estimates for a Global Manufacturer
Simplifying Revenue Tracking with Salesforce CPQ
Targeted Sales Enablement for Users
Laying the Right Foundations
From Spreadsheets to Salesforce: A Smarter Way to Sell
Account Engagement – Friend not Foe
Creating a seamless membership experience
The Space Aldgate,
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
