Customer Success Story
Empowering Self-Service Data Importation
Inconsistent data and manual Salesforce and SAP updates cost medmix 20 developer hours monthly. Nebula's automated Salesforce email service lets business users self-serve imports in under 15 minutes, ensuring global data quality and control.
Industry
Manufacturing
Users
150
Salesforce Products
- Account Engagement
- Experience Cloud
- Sales Cloud
- Service Cloud
medmix & Nebula
medmix is a global leader in high-precision delivery devices, with leading positions in healthcare, consumer and industrial end-markets. The company is committed to providing innovative solutions that help millions of people live healthier, more confident lives.
The Challenge
- The customer management process begins with the creation of accounts in Salesforce, which later become actual customers in SAP, enriched with additional data such as customer number, customer service details, and more.
- Due to the lack of an interface between the two systems, Sales representatives often had to update both platforms manually. This manual effort led to inconsistencies between the systems.
The Solution
- Nebula implemented a new SAP import process using Salesforce email service. Both the sandbox and production environments are supported.
- Salesforce email service allows Medmix to self-service the import process by sending an email.
- Import process outcomes are reportable, which significantly improves the ability to spot and resolve issues before any business impact.
The Impact
- Import effort reduction from approximately 20 hours per month in developer time to less than 15 minutes of business user self-service.
- Empowers Medmix to control the frequency of SAP import based on business needs.
- Working with better data quality in Salesforce enables Medmix to improve outcomes across sales, marketing, and service functions.
Ready to succeed like medmix?
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The Space Aldgate,
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
