Customer Success Story
Creating a seamless membership experience
The World Travel & Tourism Council (WTTC) is the world’s leading authority in the Travel & Tourism industry. WTTC has a vast array of Chief Executives representing many of the world's leading Travel & Tourism companies as Members. WTTC brings together the Private Sector and Public Sector allowing for a unified voice on matters related to Travel & Tourism.
Industry
Travel, Transportation & Hospitality
Employees
~500
Salesforce Products
Sales Cloud
Service Cloud
Account Engagement
The Challenge
- Multiple systems were in use creating data silos and poor data quality.
- Different departments, such as Sales, Finance and Event Management did not have access to the same membership data, creating an inconsistent member experience.
The Solution
- Data cleansing and deduplication from multiple sources to improve trust in data.
- Integration with Cvent and email tools to maintain consistency and accuracy of contact data.
- Automated invoicing processes to reduce manual time for the finance team.
The Impact
- In our 6-month engagement, our agile approach allowed new efficiencies to be delivered within 2 months.
- Nebula and WTTC have developed a lasting relationship for over 10 years delivering continued improvement.
Migrating to the Next Generation of Quoting
Empowering Service Teams with Agentforce
Empowering Self-Service Data Importation
Transforming Estimates for a Global Manufacturer
Simplifying Revenue Tracking with Salesforce CPQ
Targeted Sales Enablement for Users
Laying the Right Foundations
From Spreadsheets to Salesforce: A Smarter Way to Sell
Account Engagement – Friend not Foe
The Space Aldgate,
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
