Author: Chris Taylor

Supercharge Your Sales Team with Agentforce SDR Agents

Are you looking for ways to boost your sales pipeline and free up your sales representatives’ time? Imagine having a virtual assistant that works around the clock to engage potential customers and qualify leads. That’s precisely what Agentforce SDR (Sales Development Representative) Agents can do for your business.

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Building trust in your AI Agent with Testing Center for Agentforce

Imagine having a team of digital employees working for your business, handling customer queries, processing orders, and more. That’s the promise of Agentforce, but like any new employee, these AI Agents need training and testing to ensure they perform their roles accurately and reliably. This is where the Agentforce Testing Center comes in.

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Why the Einstein Trust Layer is a key part of Agentforce

In today’s world, we’re hearing more and more about the power of Artificial Intelligence (AI). But with new technology comes new questions, especially about security and privacy. The Einstein Trust layer, as part of Agentforce, is designed to address these concerns.

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Agentforce – what this really means for Salesforce customers

It is difficult to find many conversations about technology without AI coming up. Many businesses have been tasked with ‘using AI’. However, this can be more challenging for many than they initially thought. At Dreamforce this year, Salesforce announced Agentforce as their answer to the question, ‘How can I use AI in my business?’ Continue reading “Agentforce – what this really means for Salesforce customers”

The Importance of Becoming Data-driven

Being a data-driven company is more than a buzzword. It is a way of life for businesses, and the benefits it can bring are huge. Your business is likely collecting vast amounts of data, but how can you start using it? It is easy to fall into old habits by building from report requests using gut instinct. However, we often find that this does not yield the expected results.

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Leading with Data: How CRM Analytics Can Help You Make Better Decisions

Someone asks you to build a report and gives you all the necessary information. You proceed to create it, review it, and test its results. But when you present your dashboard, the person who requested it does not trust the numbers they see. How can you build that trust and start leading with data?

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