Building powerful dashboards by using the right chart type
Charts in dashboards are used to help tell stories on your data. They help us to quickly identify the progress towards Key Performance Indicators (KPI’s),…
Getting Einstein to predict your future
Einstein Prediction Builder is a point and click AI tool and is available to purchase as one of the tools within the Einstein suite. In…
Stepping into the world of Einstein Analytics
Einstein Analytics is a product that is evolving rapidly and becoming more popular, mainly due to licences being included with other Salesforce projects such as…
Is It Time to Become a Trailhead Ranger?
If you have been working with Salesforce for a while, you will have heard about Trailhead. Trailhead is Salesforce's free to use learning platform. It…
Improving Internal Customer Experience
The Institute of Customer Services describes Customer Experience (CX) as what an organisation does to meet customer expectations and achieve customer satisfaction. Most businesses are…
The power of Lightning pages
One of the biggest things that you notice when you move across to Lightning are the differences to Lightning Pages. When Lightning came out, it…
Does Your Salesforce Org Need a Spring Clean?
You've seen the signs for some time. The mornings are getting lighter, the weather is getting a little less gloomy, and daffodils are popping up…
Keeping Salesforce Safe and Healthy
When did you last check your Salesforce security settings? Data security is a top priority for many organisations, and this has only been exacerbated since…
The cost of not having a data backup
One of the many aspects that many don’t consider when managing Salesforce is protecting your data from loss or corruption. A CRM system is only…
