Driving Your AI Strategy Forward With Agentforce & Data 360
Everyone in the Salesforce ecosystem is talking about Agentforce. While many are excited about the promises of becoming an 'Agentic Enterprise,' there is often confusion…
Salesforce Spring ’26 Release: What the Nebula Team is Most Excited About
The Salesforce Spring ’26 release is almost upon us, and as always, the Nebula team has been diving deep into the release notes and sandboxes…
Migrating to the Next Generation of Quoting
Sonardyne’s existing CPQ platform wasn't fully leveraged, leaving key processes manual and the team reliant on external support. Nebula migrated them from Salesforce CPQ to RCA using a carefully phased approach. The brilliant outcome? Over 70 quotes generated in week one, a completely self-sufficient admin team, and a solid foundation for future contract lifecycle management.
Empowering Service Teams with Agentforce
Sonardyne’s service teams struggled with scattered information, slowing case resolutions and complicating new starter onboarding. Nebula implemented an innovative Agentforce Service Agent, creating a single interface for rapid knowledge retrieval across multiple sources. The brilliant outcome? Streamlined onboarding, significantly shorter case resolution times, and a highly productive team with immediate access to crucial data.
AI Agents: The Art of Explicit Instructions
Ever found yourself staring blankly at an AI agent, having typed what felt like a perfectly reasonable instruction, only to be met with a response…
From Idea to Innovation: Team Nebula’s Agentforce Hackathon Journey
DX made its London debut, and for Nebula, it was an unforgettable experience. It was an opportunity to dive headfirst into the world of Agentforce and…
Laying the Right Foundations
Redwheel struggled with user adoption due to complex processes and cautious stakeholders lacking system clarity. Nebula conducted comprehensive Account Engagement and Salesforce audits, mapping the customer journey. The outcome? Restored confidence, a clear roadmap for strategic enhancements, and a solid foundation for a powerful, sales-enabled CRM through an ongoing partnership.
Aligning Marketing and Sales for a Global Insurer
Lockton faced poor email deliverability and disconnected data, creating misalignment between sales and marketing. Nebula delivered seamlessly by integrating Account Engagement with Salesforce and establishing clear data governance. The brilliant outcome? An impressive 97% average delivery rate, 25 empowered marketing users, and completely transparent data insights driving informed business decisions across the global insurance broker.
From Spreadsheets to Salesforce: A Smarter Way to Sell
Truline boosted productivity by moving from manual spreadsheets to a centralised Salesforce Sales Cloud solution. Nebula delivered custom integrations and end-to-end opportunity tracking to eliminate double-entry. The result? Over 200 opportunities were created within the first fortnight. With comprehensive training, the team now confidently manages their own reporting and key performance metrics from day one.
