Customer Journey Mapping: The Secret Sauce for Salesforce Success

You’ve seen how powerful a Customer Journey Map can be for strategic planning and becoming a customer-centric company. Find some useful resources and more information on this page.

Do you want to find out more?

Complete the Trailhead module by mapping how customers experience your product or service.

Trailhead

Access the Journey Map Template and add content to customize this customer journey map to your use case.

Lucidchart

Catch up on-demand

If you missed the session, fear not! You can watch the recorded session from French Touch Dreamin 2023 on YouTube:

 

Take your Customer Journeys to the next level

Are you looking to take the next step with your customer journey mapping? Get in touch with one of our experts today.

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