Experience Cloud

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Transform Your Business with AI using our Agentforce Hub.

Transform your customer and partner engagements. Our team of specialists helps you create tailored, branded portals, sites, and apps that elevate all your interactions.

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Connect with Your Audience

With Salesforce Experience Cloud, you can build secure, branded environments that deliver personalised experiences while maintaining control over data and processes. Whether you’re launching a partner portal, customer community, or self-service hub, we align Salesforce Experience Cloud to your business goals. From design to deployment we will ensure your digital experiences are tailored, scalable, and easy to use.

Why use Experience Cloud?

Branded Experiences

Create secure, branded customer and partner portals that provide a seamless digital experience. These portals can serve as a central hub where your customers can access everything they need, from managing their accounts to finding support articles. By extending your brand and its values into a secure online environment, you can foster a stronger connection and build greater loyalty with your customers and partners.

Visual editing

Launch scalable digital experiences with greater speed and efficiency. Utilising a visual editor you can create and manage digital experiences that are optimised for desktop and mobile devices without the need for heavy coding. This empowers your team to work faster and more intuitively, allowing them to focus on creativity and innovation rather than technical limitations.

Self-Service

Significantly reduce support overhead by providing customers with the tools they need to find their own answers. Build comprehensive knowledge bases and intuitive user interfaces that empower customers to solve their problems. This not only frees up your support agents to focus on more complex issues but also provides customers with a faster and more convenient way to get the help they need, improving their overall satisfaction.

Access CRM Data

Enable secure and seamless access to your Salesforce data. By extending your CRM to an experience site, you can give customers, partners, and employees direct access to the information they need. This not only enhances collaboration and transparency but also ensures that everyone works with the most up-to-date information, all within a single, unified environment.

200

Certifications

4.9

CSAT Score

At Nebula, we’ve designed user experiences for a wide range of applications, from customer service to patient care. We always put the user experience first to ensure people stay engaged.

Design & UX

We can help you design intuitive, branded portals that are tailored to the unique needs of your audience. By focusing on a user-centric design and experience (UX) approach, we ensure the portal is easy to navigate, visually appealing, and directly aligned with your brand identity.

Implementation

We will help you with the complete setup of your Experience Cloud site, tailored specifically to your Salesforce org. Our experts will work with you to plan, configure, and launch the portal, ensuring it integrates seamlessly with your existing data and processes, and that users can only access the data they are authorised to view.

AI Agents

We build Agentforce agents that can interact with customers and personalise their experience. These agents can be tailored to interact with known users, providing a more relevant and seamless experience. This level of personalisation not only improves customer satisfaction but also helps to build a stronger relationship with your business.

Strategic Health Check

We can help you ensure your system is up-to-date and fully secure. Our experts will review your system to ensure it meets the latest security features and provide detailed recommendations for improvement. We’ll ensure that your users can only access the data they are authorised to, giving you the confidence that your data remains safe and compliant.

Migration

We can help you migrate from another platform to Experience Cloud, enabling you to take advantage of seamless data visibility without the need for complex integrations. Our experts will guide you through the entire process, ensuring a smooth and efficient transition so you can get up and running quickly.

Mobile Optimisation

We can help you build a mobile-friendly version of your site that ensures a seamless experience on any device. Furthermore, we can transform it into a native Android or iOS app, allowing you to reach customers directly on their preferred platforms. This not only improves accessibility but also opens up new opportunities for engagement and business growth.

I have worked with Nebula for just over two years. I have worked with lots of vendors and partners and Nebula is definitely in the top level for all categories. Approachable, flexible, patient and easy to work with. We have delivered great benefit together and learnt from each other along the way. Highly recommend and thank you!

Director, Salesforce Centre of Excellence
Public Sector

Whether you’re curious about features, pricing, or getting started, we’ve got you covered. If you don’t find what you’re looking for, our team is always ready to assist you.

Talk to an Expert

Are Experience Cloud environments secure?

Yes! Whether you are looking to create an open-access page, or a secure, authenticated environment, we can work with you to ensure that your data is protected and only show the information you want to.

Are there specific Salesforce licence requirements for Experience Cloud?

Yes, there are a range of licences available depending on your use cases. We will work with you to understand your needs and recommend the right mix of licences for your project.

What are common use cases you see for Experience Cloud?

There are lots! Anywhere you want to expose certain information from inside Salesforce externally, in a secure, authenticated fashion. This could be to allow customers to log service cases, for teams in the field to access help articles or enter key updates on the fly, enable networking between delegates or for channel partners to log new leads and opportunities. Speak to us about your ideas and we can translate them into reality.

Can Experience Cloud integrate with other platforms?

Yes, absolutely, our expert teams will work with you to understand the full end-to-end journey across your tech stack and work with you to implement a robust solution.

How customisable is Experience Cloud in terms of branding?

Experience Cloud is highly customisable! You can completely align it with your brand’s look and feel using custom themes, templates, and Lightning components. Beyond that, we can deliver tailored user journeys to ensure the portal supports your unique business processes. Your customers, partners, or employees will have a truly personalised experience, with a seamless transition from website to custom environment.