by Jack Bailey-Grundy The arrival of Salesforce’s Spring 17 release heralds a shift forward in the platform. Along with strides forward in the Lightning interface, perhaps the biggest change is the introduction of Salesforce Service Cloud Einstein.
Featuring Einstein Supervisor and Case Management and Intelligent Mobile Service, the aim is clearly to give your Service team better, faster access to the right insights, at the right times.
Exciting times ahead for the world of customer service!
Service Cloud Einstein adds a layer of intelligence to every service interaction, empowering all service employees to deliver incredible customer experiences—whether it is the agent, supervisor or mobile worker in the field.