Service Cloud
We’re passionate about building exceptional customer experiences that scale with your growing business. Drive loyalty and build better customer relationships with Service Cloud.
Empowering Customer Service Teams
Leveraging our wealth of customer experience knowledge, we help businesses unlock the full potential of Service Cloud by designing highly personalised, easy-to-use processes. With a focus on operational efficiency and customer satisfaction, we’ll help you turn every service interaction into a brand-building moment.
Why use Service Cloud?
Seamless Customer Experience
A truly seamless customer experience relies on unified support. By bringing all your communication channels including web, chat, phone and email into a single platform, your team has all the relevent information at their fingertips. This ensures customers receive consistent, timely, and informed support no matter how they choose to get in touch.
AI-powered productivity
Improve customer support by automating routine tasks, providing 24/7 availability, and empowering agents to focus on complex issues. These capabilities lead to faster response times, more personalised service, and increased customer satisfaction.
Get closer to your customer
Connect more easily with customers and partners by creating branded portals that connect everyone in real-time, delivering relevant, targeted information in a secure and intuitive self-service environment.
Stay one step ahead
Incident management tools and actionable insights that help you move from a reactive to a proactive support model. By aligning your teams with data and communications in a single workspace, you can detect and resolve potential issues before they impact your customers.
Why businesses trust Nebula
Certifications
CSAT Score
How We Can Help You?
At Nebula we believe that personalisation should not finish when a prospect becomes a customer. Ensuring your customers are satisfied helps reduce churn rates and that starts by having the right technology and training in place.
Tailored Training
We tailor our training to meet the needs of every user, guaranteeing your team has the confidence and skills to deliver outstanding customer service. This bespoke approach ensures everyone on your team is an expert on Service Cloud, ready to exceed customer expectations.
Implementation
We ensure the technology works for you by aligning it with your unique business goals. From the initial setup to full adoption by your customer service teams, we are with you every step of the way, guaranteeing the platform works for your business.
Integrations
We help you bring all your customer information into a single, easy-to-review view. By connecting disparate data sources, we minimises screen switching for your teams, providing them with all the data they need to deliver truly exceptional customer experiences.
AI for Customer Service
We reduce the number of smaller cases to enable your service teams to handle complex issues with greater focus, ensuring they can solve the problems that truly matter.
Strategic Health Check
Our team of experts will review your existing solution against your business goals to ensure your system is in top shape. We don’t just tell you what could be better, but help you deliver an actionable roadmap of recommendations to ensure you are getting the most out of Service Cloud.
Managed Services
We extend your team’s capabilities without the cost of hiring by including Nebula for your ongoing Service Cloud support. Our managed services provide you with instant access to expert knowledge, ensuring your business requirements are met efficiently and effectively.
Customer Service Operations Manager
A UK data centre
Got Questions? We’ve Got Answers!
Whether you’re curious about features, pricing, or getting started, we’ve got you covered. If you don’t find what you’re looking for, our team is always ready to assist you.
How can Nebula and Service Cloud improve customer experience?
By understanding what is important to you and your customers, and empowering and supporting your teams, we can help you provide the best experience possible.
What if our agents aren’t tech-savvy?
No worries. We build intuitive setups and provide hands-on training.
How is Service Cloud different from a help desk?
Service Cloud gives your team a full 360 degree customer view for smarter more tailored service interactions across all customer touch points.
Can you help with migration from other platforms?
Yes, we can support with all aspects of a migration from scoping through to data migration and ongoing support.
Insights
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Book a Consultation
Empowering our customers to succeed is one of our core business values and we really do put customer success at the heart of everything we do. To see how we can help you achieve your business objectives and realise the power of the Salesforce platform, get in touch with our team of experts.
Irongate House,
22-30 Dukes Place,
London EC3A 7LP
